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Current and Former employees may now request service records and other forms, such as Public Student Loan Forgiveness forms, through the AISD website at /hc/service-records-request. Please allow 30 days for processing of service records.

If you have other service record-related questions, please submit them using

In an effort to provide a more efficient system for employment or income verification, С»ÆѼµ¼º½ ISD now uses Experian (formerly known as uConfirm). This process provides instant, automated employment and income verification for С»ÆѼµ¼º½ ISD staff. Whether it’s for refinancing a mortgage, renting an apartment, buying a car, or applying for a VISA, Experian provides quick and accurate verification at no cost to the employee.

Click here to view the instructions - Use the bottom section "Do you need a copy of your own report?"

All questions: verify.support@experian.com

Social Service Requests: verify@experian.com

Employment Verifiers

Creditors who require proof of employment or income should visit . 

Click here to view the instructions.

If you have questions regarding the district's new process for verifying employment or income, please submit them

What's the process to submit a resignation or retirement?

• Login to the Frontline ERP by clicking on the tile in the dashboard. 
• Click on My Service Center. 
• Click on My Employment Records and select My Employee Resignation.
• Complete all fields with a Red Asterisk. Position Information will display in the Position Information Window.
• If you wish to submit your notice, click on the Submit button. Review the information and click the OK button.

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How do Benefits work once I resign/retire?

Below is important information regarding benefit coverage for employees planning to resign or retire from С»ÆѼµ¼º½ ISD on or after May 24, 2024.

If you notify Talent Strategy of your resignation or retirement by May 10, 2024, your benefit coverage will be automatically extended through August 31, 2024. 

• Employees resigning or retiring in May with this extended benefit coverage will have a double deduction of premiums taken from their July paychecks to cover the additional month of coverage.
• Employees resigning or retiring in June with this extended benefit coverage will have a triple deduction of premiums taken from their June paychecks to cover the additional months of coverage.
• If you wish to end your benefits coverage prior to August 31, 2024, please complete the  and let us know.

If you submit your resignation or retirement notice AFTER May 10, 2024 employee benefit coverage will end the month of your last regular paycheck.

âš  All Flexible Spending Accounts (FSA) will end on May 31, 2024. âš  

If you have any questions or need further assistance, please don't hesitate to contact us at benefits@austinisd.org or 512-414-2297.

What's the process to submit a request for a name change in the ERP system?

1. Please complete the form linked here to start your name change. 
2. Once you complete the form, you will need to visit the С»ÆѼµ¼º½ ISD Central Office with the completed form and the following original documents:
   1. An original social security card showing the employee's new name.
   2. An original, valid photo ID (such as a driver's license) showing the employee's new name.
      1. Note: a Temporary D.L. can be accepted due to having your photo and information on the print. A copy or receipt of the Social Security card will not be accepted.
3. Providing the original documentation in person will help protect employees from identity theft.
4. When you arrive to Central Office (M-F 7:45-4:45pm)- please check in on the 1st floor and let them know you are here to complete a Name Change. Copies of your original documents will be made and the original documents will be returned to you.
5. Please allow at least 24 hours for the system to update. Old emails will forward to your new email. You will also be able to request a new badge through the AISD Help tile in the Portal. See more information about badges here.